At Qualhub, we prioritise user privacy and are dedicated to handling your personal data with care and transparency.

This document has been prepared to allow our customers a transparent understanding of how we gather, store and process data.

The prime purpose of collecting your data is to conduct your course and provide customer service. The data we collect allows us to notify and update you whenever necessary.

This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to all services offered by Qualhub. It also applies to any Qualhub owned and operated websites. Please read this Statement carefully to understand how Qualhub may collect, use and share your personal information. The terms 'we', 'us', or 'Qualhub' are each intended as a reference to Qualhub Limited.

Type of Information we collect/access We collect the following personal information you voluntarily provide to us when doing a course.

How we use personal information Qualhub uses the data for the following purposes:

Product Experience: We use data to provide, support, operate and improve your experience with the Qualhub Service you choose to use. This processing is necessary for the performance of the agreement we have with you.

Customer Support: We use data to respond to customer enquiries and requests. This processing is necessary for the performance of the agreement we have with you.

Product Improvement: We continually use data for research purposes and to develop and improve our Qualhub Services, including maintaining and enhancing the performance of our Qualhub Services, developing and adding new features or capabilities, such as using error reports to improve security features, using search queries and clicks to improve the relevance of search results and using usage data to determine what new features to prioritise. This processing is necessary to serve our legitimate interest.

Security, Safety and Dispute Resolution: We use data to protect the security and safety of our Qualhub Products and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. This processing is necessary to serve our legitimate interest.

Business Operations: We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interest.

Communication, Marketing and Advertising: We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new Qualhub Services, update you on a support issue, invite you to take part in a survey. This processing is necessary to serve our legitimate interest.

How we may share personal information Qualhub does not and will not sell personal information about our customers. We only disclose your data, as described in this Statement. We may share information with the following types of third parties.

Third-Party Vendors: Qualhub uses a variety of third-party vendors to carry out services like website management and hosting, shipping, credit card processing and email communications to complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement.

In this case, your personal information will be shared with these agents or contractors but only to perform services on behalf of Qualhub and under this Statement. We only share your personal data as necessary, and we will only work with third parties who have signed a Data Use Agreement with us that commits them to proper practice where Data Protection and Privacy are concerned.

Compelled Disclosure: When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates or in legal proceedings.

Our Legal Bases for Processing Personal Information There are different legal bases that we rely on to use your personal information, namely:

Legal Obligations: Where relevant, we may retain your personal information in order to comply with various legal or statutory requirements, for example we keep information about our trainers because it is a legal requirement to do so.

Vital Interests: We may keep information on an individual's health status, only where it is relevant, in order to protect their vital interests. For example, if a trainer had a severe allergy where this information can be used to make sure they can work in a safe environment.

Security, Storage and Retention of Personal Information we collect

Security Qualhub is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information collect, no security system is impenetrable.

While no Service is completely secure, Qualhub takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as SSL, during transition over the Internet.

Storage Personal data collected by Qualhub may be stored and processed in your region, in the United Kingdom (for example, in data centres where we host our data), or in any other country where Qualhub or its affiliates, subsidiaries or service providers are located or maintain facilities.

Data Retention Qualhub will retain your personal information for as long as we deem it necessary to enable you to use the website and your Qualhub Services, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines.

^*All personal information collected is deleted as soon as your course has ended (including personal ID Documents and address proof).

Contact Us: If you would like to contact us, please send an email to support@qualhub.org.